Emergency Routes: Keep open and free from obstacles, including chairs or loungers. Emergency routes are areas around pool stairs and ladders, gates on Paul Spring Road side of pool and gates adjacent to grills in pavilion area.
Keeping these emergency pathways open is essential for the manager and guards to respond quickly to medical and other emergencies.
Bodily Discharge: Evidence of vomit, body waste or other health events will result in evacuation of the pool and closure for along as 9 hours to raise the chlorine levels to 20 ppm to ensure the event is contained and neutralized. The 20 ppm is necessary because viruses and bacteria are resistant to standard levels of chlorine.
If the discharge event happens after 11 am, the pool will be closed for the day. The playground and pavilion area will remain open.
Inclement Weather: In the event of thunder, members must leave the water and the pool deck for thirty minutes after thunder was last heard and until the guard signals it is safe to re-enter. The playground and pavilion area may be closed for inclement weather if lightning and thunder persist.
The Hollin Hills Pool takes member safety very seriously, in fact, it is our top priority.
Children between ages 12 and 14 can come to the pool without an adult but FIRST MUST fill out the online Emergency Care Form. A hard copy form is available at the Pool Office.
Please note that unaccompanied children may not bring non-member guests without an adult.
All children 13 and under, including guest children at parties, must be able to pass a swim test in order to swim alone in the deep end and at the discretion of the life guards. The test is:
- Swim 25 meters of the pool without assistance and with ease.
- Tread water in deep end unassisted for 2 minutes.
This can be a nice milestone in a child’s progress as a citizen of the pool. It also reinforces the ides that swimming, while very fun, is something in which safety has to be a primary concern at all times.
To request a swim test, approach one of the guard. If your child is having problems swimming, or is clinging to the edges, he or she will be approached by a guard and asked to complete the swim test.
If you are having a party, please explain the rules to your guests and ask them if their children are swim worthy. If there is any doubt, suggest that they have their child take the test.
PAY ATTENTION TO THE LIFEGUARDS
If you hear a whistle blown, immediately look at the lifeguard. Even if the whistle does not pertain to you, you may need to help the lifeguard get the attention of another swimmer. A short whistle blast (or two) means the lifeguard needs the attention of a patron.
One long, varying, whistle means that it is is break or break is over. When break starts, everyone under the age of 14 (including toddlers) must exit the pool immediately.
One long steady whistle means there is an EMERGENCY. If or when this happens, please move to the side of the pool as quickly as possible. The lifeguard may need to jump into the water and it is important that there is no one in the way. Also, please be ready to assist the lifeguard if asked and you are able.
If case of emergency, the pool will be cleared immediately to protect all patrons. When emergencies occur, the main priority of all lifeguards is to help in any way they can. If emergency services are called, the pool will remain closed until they leave.
Please do not engage in conversation with a guard on the stand or distract the guard. The guards must put 100% of their attention on the pool at times while in the chair. If you have any questions, ask the guard on break.
Always listen to lifeguard instructions. The lifeguards are there to keep the pool safe. Any instruction given by the lifeguard is to insure the safety of everyone at the pool,.
WATCH YOUR CHILDREN
Most importantly, WAYCH YOUR CHILDREN. Ninety percent of all lifeguard saves are because parents are not paying close enough attention to their children. If your child has not passed the swim test, you must be in the water with your child within arms reach. Even if your child can jump in and swim back to the wall, you need to be with them as children may get tired and struggle.
PLEASE NOTE: If your child has any disabilities or conditions that may require assistance or special attention, please let the pool manager know.
Household. Membership shall be based on households. All members of a household (those who reside in the house or who are students who board outside the house) who use the pool facilities must be named on the membership application, and appropriate fees must be paid. Each household shall pay a one-time capital investment fee. Each member of the household who wishes to swim must pay the seasonal fee.
Family members who do not live in the household may not be included in the membership.
Use of Guest Passes
Only members or guests using a guest pass and arriving with a member may be within the pool enclosure. This includes nannies and babysitters. The sole exception is swim meets and swim team practices, where non-members may not swim and must depart the pool area at the conclusion of the practice or meet.
Household members of current members may not enter on guest passes except to official social events and as a non-swimmer.
Full-time nannies/babysitters who will be regularly accompanying children to the pool must be included in the membership and pay the seasonal fee. If two or more people share the nanny/babysitter job, they may share one membership and be listed as “Nanny FamilyName.” If the family has more than one full-time nanny, each one must have a membership. Occasional babysitters must use guest passes.
Members are expected to provide the full name (first and last name) of guests at the gate whenever a guest pass is used.
Special Membership Circumstances
In the event of a divorce/separation within the household of a current member, each spouse may continue with a separate membership without paying the capital investment fee and without going on the waiting list.
Anyone who was a child member of a family membership may join if there is space available without going on the waiting list but must pay the capital investment fee.
Anyone offered membership off the waiting list may request postponement of membership for up to two years without rejoining the waiting list with the exception of military/government transfers who may request a longer period of postponement.
Anyone on the waiting list offered membership but declined without requesting postponement or who did not reply to the membership offer must join the end of the waiting list to be considered for membership.
Online Payment. The pool accepts payment for pool membership via its online payment system, Membersplash, using a variety of credit cards.
Payment by Check. In exceptional circumstances, the pool will accept membership payments by personal check. A processing fee of $25 will be charged to members paying by check.
An additional fee of $35 shall be charged for any check to the pool returned for insufficient funds. If the check was for the season’s membership, the account will be considered unpaid and the member will not be admitted until full payment is received.
Cash is not Accepted.
Purchase of Guest Passes. Guest passes can be purchased only online from the member’s Membersplash account. Members are requested to check their guest pass balances before arriving at the pool and purchase any needed passes. However, members will be allowed to acquire guest passes at the gate and pay for them later online (“on account”) up to a maximum of 5 passes. Members will be billed for unpaid guest passes.
Unpaid Fees. Activation of the next season’s membership is dependent on payment of all unpaid fees.
Partial Seasons and Refunds. Under no circumstances will the capital investment fee be refunded. One-half of the the seasonal fees may be refunded if a member leaves the area and resigns their membership prior to July 15. New members invited to join the pool after July 15 must pay the full capital investment fee but will be charged only half of the seasonal fees. Refunds are not offered for seasonal fees in any other circumstances.